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905-893-0777

Spa Etiquette


Age Restrictions

All are welcome at Copper Creek Medi Spa, however we request that guests under the age of 16 be accompanied by their parent or legal guardian.

 Arrival

Please plan to arrive at least 15 minutes prior to your appointment time to update your spa profile and complete all necessary consultation forms and prepare for your treatment to begin on time.

We regret that late arrivals cannot receive an extension on scheduled service time and will be responsible for full service fees.

Cancelation Policy

Due to the popularity and demand for Copper Creek Medi Spa’s services, we appreciate your understanding and cooperation of our 24 hour Cancellation Policy. If you have booked a treatment(s) and need to cancel or make any changes to your booking(s), you must notify the spa at least 24 hours in advance.

Cancellations or no-shows with less than 24 hours’ notice will be charged at full value. 50% of the service fee will be charged to the client if canceled within this time frame. If 24 hour cancellation notice is not given on a service that is part of any promotional item the service will be forfeited. This includes all packages/gift certificates and/or spa cards. Group and parties cancellation policy must notify us one week in advance of the booking.

Arriving late will simply limit the time of your treatment. Your treatment will end on time so that the next guest will not be delayed, and the full value of your treatment will be applied.

Cell Phones and Tablets

In consideration of preserving a peaceful environment, Copper Creek Medi Spa requests that guests and clients turn off their cell phones, smartphones and tablets prior to entering the spa.

Consultations

Initial consultations are complimentary. Subsequent consultations are subject to a $50 fee.

Dress Code

Dress comfortably and modestly as Copper Creek Medi Spa is a co-ed spa. Robes are available should you need one.

Guests having a pedicure should bring a pair of flip flops or open-toed shoes that allow all toenails to be revealed to avoid polish smudges.

It is not recommended to bring valuable property to the spa. If you must, please keep valuables with you at all times. Be advised that Copper Creek Medi Spa is not responsible for lost or stolen articles.

Gift Certificates

Gift certificates are available for all denominations or the spa treatment(s) of your choice. Gift certificates are not refundable at any time, and are not to be treated as cash, and are therefore are not redeemable if lost or stolen.

Personal Health Profile and Consultation Forms

Each guest is required to complete a Personal Health Profile and fill out all applicable consultation forms which are used to outline information that will enable your therapist or technician to provide you with the most appropriate and effective service. Please let your aesthetician know if you have any special physical or medical needs, conditions, or considerations.

Retail

Copper Creek Medi Spa is dedicated to providing the highest level of quality retail products. We offer a variety of jewelry & accessories as well as prestigious skin and hair care products to continue your spa experience at home or as the perfect gift for someone special.

Nancy Baglione